Guest Services

Learn About Our Services and Code of Conduct

Parking

Bay 101 offers acres of free parking.

Food/Beverage

Outside Food/Beverage items are not allowed inside Bay 101 Casino. Patrons will be asked to leave these items in their cars/vehicles.

  • Food/Beverage items available within Bay 101 Casino are provided by The Province Restaurant.
  • Game rules and problem gambling pamphlets in what languages? Here at Bay 101 Casino we not only facilitate your game, we help you better understand the games we offer. We provide easy-to-read color-coded pamphlets on our card games along with all rules at every entrance. These informational gaming brochures appear in five languages:English 
  • Chinese 
  • Korean
  • Spanish
  • Vietnamese

Pamphlets about problem gambling are also available.

Cashier

Bay 101 Casino offers many customer service options and one of the most convenient is the cashier’s cage. Our helpful staff is there for you around the clock to serve chip needs, whether you are purchasing chips or trading them back in for cash. We also offer credit card cash advances for our chip purchase, as well as check cashing privileges. You can cash both personal and payroll checks by providing just a few personal items of identification, with casino manager approval. Tournament entries may be paid with cash or Bay 101 chips at the Cashiers Cage.

ATM

Four Conveniently Located ATM Machines.

Personal Checks

Personal checks require:

  • Application [click here]
  • Voided personal check
  • Valid state ID

And for faster processing, have your bank fill out this form. Your application may take up to 10 days to process.

Payroll Checks

Payroll checks require:

  • Application [click here]
  • Voided personal check
  • Valid state ID

We cannot process or cash:

  • A check issued from out of state
  • A hand-written or hand-signed payroll check
  •  A check over $2,000
  • A check more then seven days old

Local San Jose Area; Activities and Events

The San Jose area offers many local events and attractions. The following links include information.

Dress Code

  • No guest is allowed to cover his/her face with a hooded shirt, cap, or other clothing items.
  • Clothing that reveals too much back, chest, stomach or underwear is unacceptable.
  • Torn, dirty, or frayed clothing is unacceptable.
  • Any clothing that has words, terms, or pictures that may be offensive to other patrons or employees is not permitted.
  • Shorts that show parts of a person’s buttocks are not acceptable.
  • Management reserves the right to refuse service to anyone who does not comply with Bay 101’s dress code.

Bay 101 Code of Conduct

Animals On Premises

  • Service Dog is allowed but when the animal becomes a distraction or nuisance, the patron with the uncontrolled animal may be asked to leave.
  • Emotional Support Animals or Comfort Animals are often used as part of a medical treatment plan as therapy animals, they are not considered service animals under the ADA. Casino Shift Manager may exercise discretion on prohibiting such animals.

Food/Beverage

  • Outside Food items are not allowed inside Bay 101 Casino. Patrons will be asked to leave these items in their cars/vehicles.
  • Food and Beverage items are available in Bay 101 Casino and are provided by The Province Restaurant.
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